Production Analyst

Baltimore, MD

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Type: Contract

Reference ID: 29967180

Date Posted: 05/24/2025



Apply now: Production Analyst, location is Hybrid (Baltimore, MD). The start date is ASAP for this 6-month contract (extendable up to 2 years) position.

Job Title: Production Analyst
Location-Type: Hybrid (2 days in-office, Baltimore, MD)
Start Date Is: ASAP
Duration: 6-month contract (extendable in 6-month increments, up to 2 years)
Compensation Range: $40/hr – $50/hr

Job Description:
Support production applications by triaging, troubleshooting, and resolving issues while ensuring system stability and proactive monitoring.

Day-to-Day Responsibilities:

  • Work on 10-15 tickets daily via ServiceNow

  • Triage, troubleshoot, and resolve production issues

  • Monitor production applications proactively (Splunk alerts, Grafana)

  • Identify and implement automation opportunities

  • Create and maintain knowledge-based documentation

  • Work cross-functionally to address incidents

  • Participate in an on-call rotation (once every 6-7 weeks, including weekends and holidays)

Requirements:

  • Must-Haves:

    • 5 years of core Production Support experience

    • ServiceNow (ticketing system)

    • AutoSys

    • Splunk alerts and Grafana

    • Unix (day-to-day commands, file issues)

    • SQL (writing queries, editing data)

    • Automation experience

    • Ability to work on-call rotation and flexible shifts (including weekends)

    • Strong problem-solving, analytical, and troubleshooting skills

    • Personal laptop/desktop required

    • Must disclose stock trading activities to comply with insider trading regulations

  • Nice-to-Haves:

    • Scripting experience (PowerShell preferred, but open to Python, Bash, Java, or JavaScript)

    • AWS experience

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