Solution Engineer

Dallas

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Type: Right to Hire

Reference ID: 29437938

Date Posted: 05/24/2025



Apply now: Lead Solutions Engineer, AWS Connect

Job Title: Lead Solutions Engineer, AWS Connect
Location-Type: Remote (Preference for EST/CST, anywhere USA)
Start Date Is: ASAP (2-3 weeks notice acceptable)
Duration: 4-month contract-to-hire
Compensation Range: $82-96/hour; Conversion salary: $170K-$190K

Job Description:
Support and lead a digital customer experience company's telephony/cloud contact center practice with a primary focus on AWS Connect expertise.

Day-to-Day Responsibilities:

  • Set up new AWS Connect instances and manage call flows (creation/modification).

  • Integrate AWS Connect with Salesforce CRM, Zendesk, and other systems.

  • Standardize AWS Connect technical architecture across 40-50 client instances.

  • Build and troubleshoot AWS Connect flows interacting with AWS services (Lambda, DynamoDB, IAM, Kinesis).

  • Provide technical support and lead customer interactions, including video meetings.

  • Assist in the sales cycle, supporting RFPs and proposals for AWS Connect practice.

Requirements:

  • Must-Haves:

    • Hands-on AWS Connect SME (not an architect).

    • 5 years of deep AWS Connect experience.

    • Expertise in Lambda functions, Python scripting, API gateways.

    • Experience in cloud contact center environments.

    • External client-facing experience with third-party clients for AWS Connect.

    • Ability to gather client requirements, translate them into technical roadmaps, and execute hands-on in AWS Connect.

  • Nice-to-Haves:

    • Experience working in enterprise-level environments.

    • Strong communication and leadership skills in client interactions.

    • Prior involvement in AWS Connect sales support processes.


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