Sr. Manager, IT Support Services
Vienna, VA, 22182
Reference ID: 31913933
Date Posted: 03/29/2026
Apply now: Sr. Manager, IT Support Services, location is Hybrid (2 days onsite Tues/Wed in Vienna, VA or Raleigh, NC). The start date is ASAP for this contract position.
Job Title: Sr. Manager, IT Support Services
Location-Type: Hybrid (Vienna, VA or Raleigh, NC)
Start Date Is: ASAP
Duration: Perm
Salary Range:
- $130-150k (Raleigh, NC)
- $150-175k (Vienna, VA)
Job Description:
Lead and transform enterprise IT support operations across a large, multi-location retail healthcare environment, overseeing service desk, NOC/SOC, and clinical technology support teams.
Day-to-Day Responsibilities:
-
Oversee end-to-end IT support operations across 900 locations
-
Manage Service Desk, Clinical Technology Support, and offshore NOC/SOC teams
-
Handle 300 daily tickets (incidents, service requests, problem & asset management)
-
Establish and enforce SLAs, KPIs, and performance standards
-
Drive AI integration within ITSM to reduce MTTR and improve first-contact resolution
-
Develop and maintain SOPs for offshore teams
-
Lead major incident communications and escalation management
-
Identify automation opportunities to reduce ticket volume
-
Participate in change and release management across legacy and cloud environments
-
Manage vendor relationships and MSP performance
-
Oversee procurement and budgeting for clinical technology equipment
Requirements:
-
Must-Haves:
-
8 years leading IT operations/support teams (Service Desk, NOC/SOC)
-
Experience managing both onshore and offshore teams
-
Multi-location retail environment experience (50 locations required)
-
Experience handling 300 tickets per day in high-volume environments
-
Strong hands-on experience with enterprise ITSM tools (ServiceNow or Remedy Helix)
-
Experience integrating AI/chatbots within ITSM workflows
-
Knowledge of AWS or Azure cloud environments
-
Experience with monitoring/observability tools (e.g., New Relic, Datadog)
-
Strong SLA management and process improvement background
-
Excellent communication and stakeholder management skills
-
-
Nice-to-Haves:
-
Healthcare or medical device support experience
-
Experience in mid-sized ($1–2B revenue) organizations
-
ITSM tool design/configuration experience
-
Familiarity with HIPAA/HITECH, PCI DSS, and U.S. data privacy regulations
-
Experience reducing ticket volume through automation initiatives
-
-
SR. Data Engineer
Charlotte, NC
Job Title: Sr Data Engineer Location-Type: Hybrid (3x/week onsite in Charlotte, NC – South End, ET hours) Start Date Is: 3/9 Duration: 6-month Contract-to-Hire Compensation Range: $70-90/hr Job Description: Senior-level Data Engineer responsible for ha...
Date Posted: 03/29/2026 Recommended
-
Sr. Engagement Manager, Brand
Boston, MA
Job Title: Senior Engagement Manager, Brand Location-Type: Remote (20 hrs/week, must work EST hours) Start Date Is: ASAP Duration: 6-month contract Compensation Range: $82.50/hr – $110/hr Job Description: This role leads the operational execution of a ...
Date Posted: 03/29/2026 Recommended
-
Sr. CyberArk IAM Engineer
Skillman, NJ, 08854
Job Title: Senior CyberArk (IAM) Engineer Location-Type: Remote/Hybrid/Onsite (U.S. only) Start Date Is: ASAP Duration: Permanent Compensation Range: $62.50/hr – $67.00/hr Job Description: Lead the design, implementation, and optimization of CyberArk P...
Date Posted: 03/29/2026 Recommended
-
Director, IT Data Engineering
Vienna, VA, 22182
Job Title: Director, IT Data Engineering Location-Type: Hybrid (Vienna, VA or Raleigh, NC – onsite 2 days/week) Start Date Is: March Duration: Permanent Compensation Range: Raleigh : $193,000 – $215,000 base salary bonus Vienna : $210,000 - $220,000 ba...
Date Posted: 03/29/2026 Recommended
-
Director, IT Data Engineering (VA)
Vienna, VA, 22182
Apply now: Director, IT Data Engineering, location is Hybrid (Vienna, VA). The start date is March 2026 for this permanent position. Job Title: Director, IT Data Engineering Location-Type: Hybrid (2 Days A Week On-Site - Vienna, VA 22182) Start Date Is...
Date Posted: 03/29/2026 Recommended
-
Service Desk Engineer
Vienna, VA, 22182
Apply now: Service Desk Engineer, location is onsite. The start date is ASAP for this contract position. Job Title: Service Desk Engineer Location-Type: Onsite (5 days/week, Vienna, VA – within 1 hour commute) Start Date Is: ASAP / ideally next week Du...
Date Posted: 03/29/2026 Recommended
-
Sr. Python Full Stack Engineer
New York City, NY, 10010
Job Title: Sr. Python Full Stack Developer Location-Type: Hybrid - Tysons VA (can be hybrid 3x/wk - onsite- need flexibility with this) Start Date Is: Early - Mid March Duration: (contract, perm, etc) FTE Perm Compensation Range: 135-140k/yr benefits B...
Date Posted: 03/29/2026 Recommended
-
Sr. Designer
Atlanta, GA, 30328
Apply now: Graphic Designer, location is Hybrid (3 days onsite). The start date is 2 weeks from offer for this permanent position. Job Title: Sr. Graphic Designer Location-Type: Hybrid (3 days onsite) Start Date Is: 2 weeks from offer Duration: Permane...
Date Posted: 03/29/2026 Recommended
-
Sr. Visual Design Project Manager
Conshohocken, PA
Apply now: Sr. Visual Design PM, location is Hybrid (Onsite 3 days/week). The start date is ASAP for this 6 month contract (with option to extend) position. Job Title: Sr. Visual Design PM Location: Hybrid (Onsite 3 days/week in Conshohocken, PA 19428)...
Date Posted: 03/29/2026 Recommended
-
Sr. Data Engineer/ Architect
Charlotte, NC, 28209
Job Title: Sr Data Engineer/ Architect Location-Type: Remote Start Date Is: 3/9 Duration: 6-months (extension likely) AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We...
Date Posted: 03/29/2026 Recommended
-
Sr. Design Quality Engineer
Danvers, MA
Apply now: Sr. Design Quality Engineer, location is Hybrid (Danvers, MA). The start date is ASAP for this permanent position. Job Title: Sr. Design Quality Engineer Location-Type: Hybrid (Danvers, MA – minimum 3 days onsite) Start Date Is: ASAP Duratio...
Date Posted: 03/29/2026 Recommended
-
Sr. Brand Designer
Washington, DC
Job Title: Senior Brand Designer Location-Type: Hybrid (3x/week onsite in Tysons, VA) Start Date Is: ASAP Duration: 6-month contract-to-hire (40 hrs/week) Compensation Range: $44/hr – $49.50hr Job Description: Seeking a Senior Brand Designer to lead st...
Date Posted: 03/29/2026 Recommended
-
Director, IT Data Engineering (NC)
Vienna, VA, 22182
Apply now: Director, IT Data Engineering, location is Hybrid (Raleigh, NC). The start date is March 2026 for this permanent position. Job Title: Director, IT Data Engineering Location-Type: Hybrid (2 Days A Week On-Site - Raleigh, NC 27615) Start Date ...
Date Posted: 03/29/2026 Recommended
-
Commerce Media Sr. Specialist
New York, NY
Job Title: Commerce Media Sr. Specialist & Strategist (2 openings) Location-Type: Remote (US Based) Start Date Is: ASAP Duration: 3 Month Contract (potential to extend or convert) Compensation Range: $40-48/hour W2 This position is eligible for medical...
Date Posted: 03/29/2026 Recommended
-
IT Project Manager
Reading, PA, 19607
Apply now: Tech PM, location is Hybrid. The start date is ASAP for this contract-to-hire position. Job Title: Technical Project Manager Location-Type: Hybrid (Reading, PA) Start Date Is: ASAP Duration: 6-month Contract to Hire Compensation Range: $55-6...
Date Posted: 03/29/2026 Recommended
-
IT Support Analyst
Boston, MA
Job Title: IT Support Location-Type: Onsite (Woodbury, NY or Kansas City, KS) Start Date: ASAP Duration: 90-day Contract (option to extend) Compensation Range: $22/hr – $28/hr Job Description: The IT Support Contractor will provide Tier 1 technical sup...
Date Posted: 03/29/2026 Recommended
-
Contract Recruiter (High-Volume & Management Hiring)
New York, NY, 10011
Job Title: Contract Recruiter (High-Volume & Management Hiring) Location-Type: Onsite – New York City (3x per week) Start Date Is: ASAP Duration: 6-month contract (likely to extend) Compensation Range: Up to $44.53/hour Benefits: This position is eligi...
Date Posted: 03/29/2026 Recommended
-
Sr. Software Engineer
New York, NY
Apply now: Senior Full-Stack Engineer, location is remote. The start date is ASAP for this permanent position. Job Title: Senior Full-Stack Engineer Location-Type: Remote Start Date Is: ASAP Duration: Permanent Compensation Range: 165,000-180,000/year ...
Date Posted: 03/29/2026 Recommended
-
Senior IT Program Manager
Lake Forest, IL
Job Title: Senior IT Program Manager Location-Type: Lake Forest, IL (3 days onsite per week) Start Date Is: 2 weeks from offer Duration: 9 month contract (extension likely) Job Description: Financial management and tracking: Manage program budget, fore...
Date Posted: 03/29/2026 Recommended
-
Webinar Program Manager
San Francisco, CA, 94104
Job Title: Webinar Program Manager Location: Hybrid (2 days/week onsite) – San Francisco (94104) Start Date: ASAP Duration: 6 month contract (40 hours/week) Compensation: $160/hour (W2) This position is eligible for medical, dental, vision, and 401(k)....
Date Posted: 03/29/2026 Recommended
-
QA Engineer
Remote, DC
Apply now: QA Engineer, location is Remote. The start date is 4/6 for this 3-month contract-to-hire position. Job Title: QA Engineer Location-Type: Remote (anywhere in the US except California) Start Date Is: 4/6 Duration: 3-month Contract-to-Hire Comp...
Date Posted: 03/29/2026 Recommended
-
Operations Manager
New York, NY
Job Title: Operations Manager Location-Type: Remote (EST or CST) Start Date Is: ASAP Duration: 12 Month Contract Compensation Range: $40-44/hour W2 Overview This role brings structure to complex, fast-moving, and highly visible workstreams within the c...
Date Posted: 03/29/2026 Recommended
-
Application Security Engineer
Baltimore, MD, 21202
Apply now: Application Security Engineer, location is Remote (MD, TX, SC, UT, NC, NY, DE). The start date is ASAP for this 3–6 month contract position. Job Title: Application Security Engineer Location-Type: Remote (MD, TX, SC, UT, NC, NY, DE) Start Da...
Date Posted: 03/29/2026 Recommended
-
DevOps Engineer
Marlborough, MA, 01752
Apply now: DevOps Engineer, location is Hybrid in Westborough, MA 01581. The start date is April 3rd for this Contract-to-Hire position. Job Title: DevOps Engineer Location-Type: Hybrid (3 Days A Week Onsite (Tues, Weds, Thurs) - in Westborough, MA 015...
Date Posted: 03/29/2026 Recommended
-
Graphics Project Manager
Racine, WI, 53177
Apply now: Graphics Project Manager, location is Onsite. The start date is ASAP for this 6-month contract position. Job Title: Graphics Project Manager Location-Type: Onsite (Racine, WI) Start Date Is: ASAP Duration: 6 Months (Contract) Compensation Ra...
Date Posted: 03/29/2026 Recommended
-
Cloud Security Engineer
Atlanta, GA
Apply now: Cloud Security Engineer, location is Hybrid. The start date is ASAP for this 6-month contract-to-hire position. Job Title: Cloud Security Engineer, Vulnerability Management Location-Type: Hybrid (3 Days A Week On-Site - Sterling, VA 20166) S...
Date Posted: 03/29/2026 Recommended
-
Senior DevOps Engineer (Embedded Systems)
Danvers, MA
Apply now: Senior DevOps Engineer (Embedded Systems), location is Hybrid (Danvers, MA). The start date is ASAP for this permanent position. Job Title: Senior DevOps Engineer (Embedded Systems) Location-Type: Hybrid, Danvers MA Start Date Is: ASAP Durat...
Date Posted: 03/29/2026 Recommended
-
EDI Integration Engineer
Seaford, DE, 19973
Apply now: EDI Integration Engineer, location is Remote. The start date is April 13th or April 20th for this permanent position. Job Title: EDI Integration Engineer Location-Type: 100% Remote (occasional travel required) Start Date : ASAP Duration: Per...
Date Posted: 03/29/2026 Recommended
-
SAP Project Manager
Denver, CO
Job Title: SAP Program Manager Location-Type: Remote Start Date Is: ASAP Duration: 6 months (contract, potential extension or conversion) Compensation Range: $82-93/hr Job Description: Lead and deliver enterprise-wide SAP initiatives, driving roadmap e...
Date Posted: 03/29/2026 Recommended
-
Project Manager
Chicago, IL
Apply now: Project Manager, location is Remote (EST/CST). The start date is ASAP for this 6 month contract position. Job Title: Project Manager Location-Type: Remote (EST/CST preferred) Start Date Is: ASAP Duration: 6 month contract (high likelihood of...
Date Posted: 03/29/2026 Recommended