Technical Lead

Dallas

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Type: Direct Placement

Reference ID: 30303926

Date Posted: 06/13/2025



Apply now: Technical Lead, Contact Center Technology, location is Remote (EST/CST). The start date is ASAP for this 3-month contract-to-hire position.

Job Title: Technical Lead, Contact Center Technology
Location-Type: Remote (EST/CST)
Start Date Is: ASAP
Duration: 3-month contract-to-hire
Compensation Range: $70/hr – $85.00/hr

Job Description:
Lead modernization efforts across a legacy contact center tech stack, driving DevOps implementation, cloud migration, and engineering best practices in a consulting-style, unstructured environment.

Day-to-Day Responsibilities:

  • Lead technical implementations across the contact center ecosystem with good understanding of architecture

  • Modernize code base and implement DevOps/CI/CD practices

  • Consolidate source code into GitHub and streamline development workflows

  • Engage with clients and stakeholders to define and deliver tailored technical solutions

  • Oversee integrations with Salesforce, Zendesk, Amazon Connect, and other platforms

  • Perform code reviews and provide mentorship to junior engineers

  • Contribute to pre-sales activities and technical proposal development

Requirements:

  • Must-Haves:

    • 10 years of development experience, 5 years in technical leadership roles

    • Strong proficiency in .NET and Microsoft Azure

    • Current, hands-on development experience

    • Deep understanding of contact center technologies (Amazon Connect or Genesys)

    • Experience in consulting or startup environments

    • CRM ecosystem experience (e.g., Salesforce, Zendesk)

    • Familiarity with DevOps, CI/CD pipelines, and modern development practices

    • Strong communication skills and a client-facing mindset

  • Nice-to-Haves:

    • Certifications in Azure, AWS, or Salesforce

    • Exposure to AI-powered chatbots, knowledge bases, and generative AI coding

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