Client Delivery Manager
New York, NY, 10001
Client Delivery Manager (DataBP)
Location: Remote (East Coast or Central Time Preferred)
Duration: 6-Month (Potential Contract-to-Hire)
Pay Rate:
$80–100/hr W2
Start: ASAP
About the Opportunity
Our client is a fast-growing software company specializing in market data management solutions for financial institutions, exchanges, and capital markets organizations. As they continue expanding their enterprise client base—including major stock exchanges—they're looking to add a Client Delivery Manager who can serve as the trusted advisor and primary relationship owner throughout the implementation lifecycle.
This is
not a technical implementation or engineering role. Instead, you'll bridge the gap between enterprise clients and internal delivery teams by understanding business objectives, translating requirements into actionable plans, and ensuring successful delivery from kickoff through post-production success.
Responsibilities
- Own the end-to-end client relationship for assigned enterprise market data clients.
- Lead implementation delivery by partnering with internal implementation and engineering teams.
- Conduct discovery sessions to understand business objectives, operational challenges, and long-term success metrics.
- Gather, document, and prioritize business requirements, converting them into actionable workstreams.
- Coordinate cross-functional teams to ensure projects remain on schedule and client expectations are met.
- Proactively identify risks, remove blockers, and escalate issues when appropriate.
- Facilitate regular client meetings, status updates, and executive-level communications.
- Serve as the internal advocate for your clients while balancing delivery priorities.
- Drive successful client adoption and continued business value beyond go-live.
- 5 years of experience in Client Delivery, Client Success, Professional Services, Implementation Consulting, Technical Account Management, or Enterprise Delivery.
- Proven success owning enterprise client relationships from discovery through delivery.
- Strong experience gathering business requirements and translating them into execution plans.
- Excellent stakeholder management, communication, and organizational skills.
- Experience coordinating technical delivery teams without direct management responsibility.
- Experience using Jira or similar project management tools.
- Ability to manage multiple enterprise clients and competing priorities simultaneously.
- Recent experience within Market Data Administration or the financial market data ecosystem.
- Experience working with Bloomberg, LSEG/Refinitiv, FactSet, ICE, Nasdaq, NYSE, Cboe, or similar market data providers or exchanges.
- Background in market data licensing, entitlements, vendor management, usage reporting, exchange agreements, or redistribution rights.
- Experience supporting financial institutions, exchanges, hedge funds, or capital markets organizations.
- Confluence experience.
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