UX Researcher / Designer
New York, NY, 10013
Job Title: UX Strategist/Designer
Location: Remote
Start Date: ASAP
Duration: 12 weeks, with potential to extend or convert
Compensation Range: $60 - $65 / hour W2
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship .
Job Description:
Lead UX strategy and design for a complex, multi-system patient experience, translating research into actionable strategy, journey maps, workflows, and wireframes.
Day-to-Day Responsibilities:
- Develop UX strategy for the patient post-booking experience.
- Partner with research to shape research plans and translate findings into design direction.
- Create journey maps, user flows, process maps, and system diagrams.
- Map handoffs between booking experiences and electronic medical record systems.
- Identify friction points, edge cases, and opportunities across the patient journey.
- Develop wireframes and design artifacts independently.
- Gather requirements and conduct or support patient-side interviews.
- Refine personas and translate insights into wireframes and design solutions.
- Use AI tools to accelerate research synthesis and design iteration.
- Present strategy and design work to product, engineering, clinical, and research stakeholders.
- Apply usability, accessibility, and regulated-industry considerations to design decisions.
Minimum Requirements:
- 5–8 years of UX design experience with a strong strategy and research focus.
- Portfolio demonstrating UX strategy, research, journey mapping, and design execution.
- Experience with complex, multi-step, multi-system experiences.
- Strong ability to translate qualitative research findings into design decisions.
- Proven experience creating journey maps, user flows, process maps, and/or system diagrams.
- Ability to independently execute wireframes and design artifacts.
- Expert-level Figma proficiency; experience with FigJam, Miro, or similar tools.
- Strong stakeholder management, communication, and presentation skills.
- Ability to work independently and proactively in a fully remote environment.
- Systemic thinking and experience understanding how information and workflows move between products, systems, or vendors.
- Research experience combined with hands-on wireframing/design experience.
- Experience designing care pathways or electronic medical record experiences.
- Experience with AthenaHealth or similar healthcare platforms.
- Healthcare, mental/behavioral health, telehealth, insurance, or other regulated-industry experience.
- Service design experience spanning multiple products or systems.
- Experience with scheduling, booking, matching, intake, or onboarding experiences.
- Quantitative research experience in addition to qualitative research.
- Fluency with AI tools for research synthesis, artifact creation, and design iteration.
- Experience with contract-to-hire engagements.
- Case studies showing problem framing, research, strategy, artifacts, and outcomes.
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