People Operations Coordinator
San Francisco, CA, 94102
Job Title: People Operations Coordinator (People Services / HR Ops) – Contract
Location: Remote (Must reside on U.S. East Coast; strong EST overlap required)
Start: ASAP | Duration: 6 months
Pay: $60–$75/hr W2 (OT eligible)
Work Authorization: Must be authorized to work in U.S. (no sponsorship)
The mission
We need a People Services "frontline operator” who can handle a high-volume HR ticket queue with extreme accuracy, execute Workday HR transactions, and improve/automate workflows in a fast-moving, ambiguous startup environment.
Requirements
Hard requirements:
- High-volume HR/People Services ticketing (Jira required)
- You have owned an HR helpdesk queue in Jira (or Jira Service Management) handling ~40–100 tickets/day or 200 tickets/week.
- You can describe triage, SLAs, macros/templates, KB articles, and recurring issue prevention.
- Workday HRIS transactions (hands-on required)
- You have performed day-to-day Workday People Ops transactions (examples: onboarding steps, job/comp changes support, terminations/offboarding tasks, org updates, audits, reporting, data corrections).
- 2–5 years total professional experience in People Ops / HR Ops / People Services / HR Shared Services
- Title-level fit: Coordinator / Specialist / Analyst (clearly hands-on and willing to do queue work).
- Startup or high-growth experience
- You've worked where processes weren't fully defined and you had to create order quickly.
- Spreadsheet-heavy operations
- Advanced Excel/Google Sheets (lookups, pivots, conditional logic, cleaning datasets), comfortable with large data sets and precise data entry.
- Extreme accuracy at speed
- You can explain your QA method (checklists, audits, reconciliation, peer review, error-proofing) and provide examples.
- Process improvement automation mindset (must show proof)
- You've reduced cycle time, error rate, touches, or ticket volume via SOPs, routing rules, macros, templates, documentation, or automation.
- Bonus if you've used AI tools to streamline ops.
What you'll do (day 1)
- Run a Jira-based People Services ticket queue (majority of the role)
- Resolve employee inquiries with high accuracy and excellent written communication
- Execute Workday administrative tasks and data updates
- Greenhouse (ATS) experience
- Perform data entry and maintain clean, auditable records
- Build/maintain SOPs, macros/templates, and knowledge base content to reduce repeat tickets
- Identify workflow gaps and implement improvements/automation
Nice-to-haves (boosts ranking, not required)
- Contractor onboarding/offboarding workflows
- Jira Service Management admin familiarity
- Experience building ticket dashboards / reporting
Non-negotiables:
- Have no HR helpdesk ticket-queue ownership (email-only HR admin isn't enough)
- Have no Workday hands-on transaction experience
- Are primarily HR Generalists, Recruiters, Benefits Specialists, or HRBPs (this is operational shared services)
- Are outside of EST time zone
- Want strategic program management vs. hands-on queue data work
Interview proof points (what we'll test)
- Ticket volume SLA management (Jira)
- Workday transaction competency
- Spreadsheet/data quality rigor
- Examples of ambiguity handling measurable workflow improvements
- Communication quality (clear, proactive, concise)
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