Account Manager
Berkeley, CA, 94708
Reference ID: 33275227
Date Posted: 10/23/2026
Apply now: Account Manager, location is Hybrid – Greater San Francisco Bay Area (Berkeley, CA). The start date is ASAP for this permanent position.
Job Title: Account Manager
Location-Type: Hybrid – Greater San Francisco Bay Area (Berkeley, CA)
Start Date Is: ASAP
Duration: Permanent / Full-Time (40 hours/week)
Compensation Range: $70k-90k/year (Account Executive) $90k–$115k/year (Account Manager)
Additional Compensation: No bonus or commission
Benefits: Eligible for Health, Dental, Vision, 401K, PTO
Must be authorized to work in the U.S. This position is not eligible for sponsorship .
Job Description:
The client is seeking a relationship-driven Account Manager to manage an existing book of business, drive client retention and satisfaction, and identify upselling opportunities within technology and IT support services.
Day-to-Day Responsibilities:
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Manage and grow relationships with existing SMB clients.
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Own client retention, satisfaction, and ongoing account engagement.
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Identify upselling opportunities within existing accounts.
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Serve as the primary point of contact for client needs, inquiries, and escalations.
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Collaborate with internal delivery teams to ensure client needs are met.
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Maintain professional, responsive communication with internal and external stakeholders.
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Initially shadow team members and support administrative tasks while learning the client's services and processes.
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Independently manage an assigned book of business following onboarding.
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Attend onsite client meetings as needed, typically around once per month.
Minimum Requirements:
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2–5 years of experience in Account Management, Customer Success, Client Services, or Relationship Management.
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Proven experience managing existing client relationships and maintaining customer satisfaction.
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Strong client-facing presence with excellent written and verbal communication skills.
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Highly responsive, accountable, organized, and proactive.
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Ability to collaborate effectively with internal teams and external stakeholders.
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Technology-friendly mindset with an interest in learning and selling IT support services.
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Experience identifying opportunities to expand existing client accounts.
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Bachelor's degree.
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Ability to attend initial onsite training in Berkeley, CA, and client meetings as needed.
Preferred Qualifications:
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Previous experience in technology sales, IT services, or managed IT services.
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Experience supporting small and medium-sized business (SMB) clients.
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Background in account growth, upselling, or expanding customer relationships.
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Experience managing a book of business in a technology-focused environment.
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