Community Manager
New York, NY, 10013
Title: Community Manager
Location: Hybrid 3 days in office (NYC, DC, ATL, CHI or TX locations)
Employment Type: Contract (Potential Contract-to-Hire, Need to be hybrid to convert)
Pay Rate: $25–$30/hr W2
Schedule: 40 hours/week | EST business hours
Start Date: ASAP
About the Opportunity
We're seeking a culturally fluent Community Manager with experience supporting large, recognizable consumer brands. The ideal candidate has exceptional written and verbal communication skills, strong Instagram and TikTok expertise, and a passion for social media trends and audience engagement. This role focuses on building brand love, managing high-volume social communities, and identifying cultural opportunities. Agency experience is highly preferred but not required.
Key Responsibilities
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Manage daily community engagement across Instagram, TikTok, and other social platforms for major consumer-facing brands.
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Respond to comments, mentions, conversations, and user-generated content (UGC) while maintaining a consistent and authentic brand voice.
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Monitor high-volume social conversations and identify emerging trends, viral moments, and culturally relevant opportunities.
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Build meaningful connections with audiences to strengthen brand affinity, engagement, and community loyalty.
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Identify relevant creators, influencers, and emerging tastemakers for potential brand collaborations.
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Conduct social listening and translate audience conversations into actionable recommendations.
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Proactively flag potential brand issues, sensitive conversations, and real-time engagement opportunities.
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Collaborate with social strategists, creative teams, and internal stakeholders.
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Maintain accurate engagement trackers, documentation, and reporting.
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Demonstrate excellent judgment, responsiveness, and communication in a fast-paced environment.
Required Qualifications
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2–4 years of hands-on social media community management experience.
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Experience supporting large, recognizable consumer brands with significant social followings and active communities.
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Exceptional written and verbal communication skills, including the ability to adapt messaging to different brand voices.
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Strong hands-on experience with Instagram/Meta and TikTok community engagement.
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Experience personally managing comments, mentions, audience interactions, and high volumes of UGC.
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Strong understanding of social media trends, internet culture, emerging creators, and consumer engagement.
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Experience with social listening, community monitoring, and identifying relevant brand opportunities.
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Excellent judgment, attention to detail, organizational skills, and proactive communication.
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Ability to work independently, meet deadlines, and collaborate effectively with cross-functional teams.
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Availability to work EST business hours.
Preferred Qualifications
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Agency experience, particularly within social media, creative, digital marketing, or PR agencies supporting major consumer accounts.
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Experience with nationally recognized retail, fashion, beauty, lifestyle, home, or other consumer brands.
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Familiarity with social media management and listening tools such as Sprinklr, Sprout Social, Khoros, Hootsuite, or Archive.
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Experience with Reddit, Threads, and YouTube Shorts.
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Experience identifying influencers, creators, and culturally relevant engagement opportunities.
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Ability to translate community insights into broader social media recommendations.
Ideal Candidate
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Passionate about social media, pop culture, and emerging trends.
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An excellent verbal and written communicator who can confidently represent major brands.
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Understands how to build authentic brand communities rather than simply provide customer service.
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Proactive, resourceful, detail-oriented, and comfortable speaking up.
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Able to move quickly, exercise strong judgment, and identify opportunities independently.
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Brings creativity, personality, and enthusiasm to daily community engagement.
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