Email & SMS Reporting & Data Operations Analyst
Chicago, IL, 60601
Apply now: Email & SMS Reporting & Data Operations Analyst, location is REMOTE. The start date is ASAP for this 6–12 Month Contract position.
Job Title: Email & SMS Reporting & Data Operations Analyst
Location-Type: REMOTE (10-20 hours per week)
Start Date Is: ASAP
Duration: 3 Months (ongoing extensions)
Compensation Range: $40/hr – $49/hr W2
Job Description:
Support the client's strategy team by pulling, cleaning, organizing, and preparing Email/SMS performance data across weekly, monthly, and quarterly reporting cycles.
Day-to-Day Responsibilities:
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Pull weekly, monthly, and quarterly Email/SMS performance reports from multiple platforms
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Import raw data into Sheets/Excel; clean, de-dupe, normalize, and tag datasets
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Prepare structured reporting datasets for strategists (tabs, templates, organized deliverables)
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Compile A/B test data and determine basic test winners
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Populate weekly, monthly, and QBR reporting decks with accurate KPIs
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Execute ad-hoc data pulls across Email and SMS systems
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Communicate data inconsistencies or questions to strategists
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Occasionally join client calls for context (no presenting)
Requirements:
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Must-Haves:
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3–5 years in email/SMS reporting, data operations, or marketing analytics support
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Strong understanding of Email/SMS KPIs (open rate, CTR, CTOR, etc.)
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Dashboard-building experience (Looker, Tableau, or similar)
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Ability to pull reports, clean and organize data, and prepare structured datasets
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Strong Excel/Sheets proficiency (pivots, index/match, data cleansing)
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Experience with Salesforce Marketing Cloud (Intelligence Reports) or a comparable email platform
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Exceptionally detail-oriented, accurate, and methodical
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Highly coachable, autonomous, and a fast learner
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Able to follow structured processes and work independently
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Nice-to-Haves:
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Experience with Bluecore, HubSpot, Looker, SQL, or BI dashboards
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Ability to run basic SQL queries
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Experience with GA4 / Google Analytics
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