IT Technician
Martinsville, VA, 24112
Apply now: Desktop Support Technician, Onsite. Start date is ASAP for this Contract position.
Job Title: Desktop Support Technician
Location-Type: Onsite - Martinsville, VA
Start Date: ASAP
Duration: 6 month Contract
Shift:
7:30 am - 4:00 pm
Compensation Range: $25-27.50/hr W2
Benefits: Eligible for Health, Dental, Vision, and 401K
Visa Sponsorship: Not eligible for visa sponsorship
Job Description:
This role provides hands-on, floor-based desktop and hardware support across warehouse operations, ensuring that systems, devices, and connectivity stay operational in a fast-paced, high-volume environment.
Job Summary
•Review and prioritize the ticket queue at the start of each shift, then work tickets directly on the warehouse floor
•Troubleshoot and resolve issues with printers, Wi-Fi, scanning stations, keyboards, and other endpoint hardware
•Respond to urgent floor interruptions, including pack line outages, by troubleshooting network connectivity, tracing lines with a toner, and coordinating with the networking team as needed
•Support shift start-ups by checking out Android RF scanning devices, resolving device issues using SOPs and playbooks, and restoring account access for new hires, contractors, and temps
•Troubleshoot network-connected label printers, including basic network configuration issues such as DHCP
•Perform password resets and domain management tasks in Windows Active Directory
•Operate effectively in a high-pressure, peak-season environment with frequent urgent requests and potential overtime up to 70 hours per week
Minimum Requirements:
•Proficiency in Windows Active Directory, including password resets and domain management
•Hands-on experience troubleshooting hardware, endpoints, and network-connected printers in a production or warehouse environment
•Strong prioritization skills and composure under pressure in a fast-paced, floor-based support role
•3 or more years of relevant desktop or field support experience
Preferred Qualifications:
•Experience with network connectivity and wireless troubleshooting, including DHCP and line tracing
•Familiarity with Android RF scanning devices, such as Zebra TC22 or TC72
•Experience with Zebra ZT231 tabletop label printers
•Experience with computer imaging
•Background supporting warehouse, logistics, or distribution center environments
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