Director of Network Operations

New York, NY, 10119

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Type: Full Time/Contract

Reference ID: 33082769

Date Posted: 10/04/2026



Apply now: Director, Network Operations, location is Onsite – New York, NY (5 days/week). The start date is ASAP for this contract-to-hire position.

Job Title: Director, Network Operations
Location-Type: Onsite – New York, NY (5 days/week)
Start Date Is: ASAP
Duration: Contract-to-Hire
Compensation Range: $95.00/hr – $110.00/hr W2
Hours: 40 hours/week
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship .

Must currently be based in the NY/NJ/CT tri-state area. No relocation.
Must be authorized to work in the U.S. without current or future sponsorship.

Job Description:
Lead Network Operations across complex, high-visibility live-event environments, ensuring network reliability, operational readiness, effective incident response, and successful team execution.

Day-to-Day Responsibilities:

  • Oversee daily Network Operations across multiple venue environments

  • Lead network readiness and technical resource planning for live events

  • Ensure pre-event checks, reporting, monitoring, and coverage are completed

  • Monitor network health, performance, availability, and operational readiness

  • Build and maintain SolarWinds dashboards, alerts, and operational reporting

  • Track network infrastructure projects, changes, incidents, risks, and priorities

  • Coordinate Network Operations and Engineering resources across projects and events

  • Lead incident triage, escalation, service restoration, and high-priority network issues

  • Maintain processes for alert handling, incident response, escalation, and change management

  • Partner with Network Engineering, Technical Operations, and other technical stakeholders

  • Provide network performance, project, and incident updates to technical leadership

  • Lead and mentor a growing team of technical professionals

  • Provide hands-on technical leadership during major incidents and critical projects

Minimum Requirements:

  • 5–10 years of Network Operations, Network Engineering, Network Infrastructure, or related experience

  • Previous people-management experience, ideally managing 5–10 technical professionals

  • Strong enterprise networking background supporting complex LAN/WAN environments

  • Strong Cisco networking experience, including enterprise LAN and Catalyst environments

  • Strong SolarWinds experience with monitoring, dashboards, alerting, and reporting

  • ServiceNow or similar incident/ticketing platform experience

  • Strong understanding of incident management, escalation, change management, monitoring, and service restoration

  • Experience managing multiple network projects, infrastructure changes, deadlines, and technical resources simultaneously

  • Strong project-management, organizational, and stakeholder communication skills

  • Ability to remain calm and decisive during high-priority incidents and operational events

  • Ability to work independently with minimal day-to-day direction

  • Must currently reside in the NY/NJ/CT tri-state area; relocation candidates will not be considered

  • Must be authorized to work in the U.S. without current or future sponsorship

  • Ability to work onsite in New York City 5 days/week

  • Flexibility for occasional evening and weekend support around events, outages, and network changes

Preferred Qualifications:

  • Experience supporting 24/7, mission-critical, or high-pressure operational environments

  • Experience in live entertainment, venues, sports, broadcast, gaming, aviation, transportation, utilities, critical infrastructure, defense, or public safety

  • Experience supporting network operations for live events or similarly time-sensitive environments

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