Project Manager, Customer Success – Implementations
Cambridge, MA, 02142
Apply now: Project Manager, Customer Success – Implementations, location is Onsite (Greater Boston Area). The start date is ASAP for this 6–9 month contract-to-hire position.
Job Title: Project Manager, Customer Success – Implementations
Location-Type: Onsite (Cambridge, MA & Waltham, MA)
Start Date Is: ASAP
Duration: 6–9 month contract with potential to convert
Compensation Range: $45-50/hr
Job Description:
Lead and manage service delivery, implementation, and relocation projects for customer operations in laboratory and production environments.
Day-to-Day Responsibilities:
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Lead end-to-end service implementation and relocation projects
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Develop project plans, timelines, and risk assessments
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Coordinate internal and external resources
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Serve as primary point of contact for customer stakeholders
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Manage logistics for lab/production moves and materials
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Ensure compliance with safety and regulatory standards
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Conduct site assessments and generate project documentation
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Collaborate across departments and manage vendor performance
Requirements:
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Must-Haves:
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Bachelor's degree or equivalent experience
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1–3 years in project management (service delivery, implementation, or relocation)
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Experience in laboratory, life sciences, or manufacturing environments
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Strong coordination and communication skills
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Familiarity with project scope, risk assessment, and resource planning
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Nice-to-Haves:
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PMP certification
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SmartSheets or other project management software experience
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Understanding of lab operations, supply chain, EHS, GxP, and quality management
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Experience in cross-functional team environments
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