Salesforce Admin
Oak Brook, IL, 60523
Apply now: Salesforce Admin, Hybrid (Oak Brook, IL). Start date is ASAP for this 6-month Contract-to-Hire position.
Job Title: Salesforce Admin
Location-Type: Hybrid, 3 days onsite per week, Oak Brook, IL (Monday, Tuesday, Wednesday)
Start Date: ASAP
Duration: Contract-to-Hire, 6 months
Compensation Range: $55-60/hr W2
Benefits: Eligible for Health, Dental, Vision, and 401K
Visa Sponsorship: Not eligible for visa sponsorship
Job Description:
- The client is seeking a collaborative and driven Salesforce Admin to independently own enhancement requests end-to-end, partnering with Sales and Marketing stakeholders to identify business pain points and deliver solutions across Sales Cloud and Marketing Cloud.
Job Summary
- Manage and prioritize Salesforce enhancement requests through the Jira backlog, grooming user stories and ensuring tickets are fully documented and ready for development.
- Partner directly with Sales and Marketing stakeholders to gather requirements, understand underlying business needs, and recommend solutions rather than simply executing requests as given.
- Perform hands-on Salesforce configuration or coordinate with offshore developers based on complexity, tracking progress and following up on deliverables to keep work moving forward.
- QA completed enhancements to validate they meet business requirements and defined acceptance criteria before release.
- Support Sales Cloud and Marketing Cloud initiatives, including integrations, managed packages, and ongoing system improvements.
- Document current-state and future-state business processes, identifying and communicating opportunities for improvement.
- Proactively communicate updates, blockers, and priorities to stakeholders and the broader Salesforce team throughout each enhancement lifecycle.
- 5-7 years of hands-on Salesforce experience, with demonstrated expertise in Sales Cloud and Marketing Cloud.
- Experience managing a Jira backlog in an Agile environment, including grooming user stories and writing thorough requirements documentation.
- Strong stakeholder management skills, with the ability to identify true business pain points, ask probing questions, and guide stakeholders toward the right solution.
- Proven ability to independently drive enhancements from requirements gathering through development coordination, QA, and delivery with minimal oversight.
- Experience with Confluence for process and requirements documentation.
- Strong written and verbal communication skills, with comfort participating in open team discussions, leading grooming sessions, and escalating blockers proactively.
- Experience with Agentforce.
- Experience with Salesforce Manufacturing Cloud.
- Familiarity with Account Engagement (Pardot).
- Background in a consulting environment.
- Experience with Lucidchart or other business process mapping tools.
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