CRM Manager
Los Angeles, CA, 91502
Apply now: CRM Manager, location is Onsite in Burbank, CA (Preferred) or New York, NY. The start date is ASAP for this contract position.
Job Title: CRM Manager – Salesforce Marketing Cloud
Location-Type: Onsite – Burbank, CA (Preferred) or New York, NY (5 days/week)
Start Date Is: ASAP
Duration: Through February 2027, with anticipated extensions potentially through the end of 2027.
Compensation Range: $49–$52/hour
Job Description
We are seeking a highly technical, hands-on CRM Manager with extensive Salesforce Marketing Cloud experience to support email marketing operations for a large-scale, consumer-facing organization.
The ideal candidate combines advanced HTML email development, Salesforce Marketing Cloud expertise, and marketing automation experience with the ability to independently manage campaign execution, technical enhancements, and cross-functional requests.
Day-to-Day Responsibilities
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Manage incoming email campaign requests, including development, QA, automation, scheduling, and deployment.
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Build responsive HTML email templates from scratch within Salesforce Marketing Cloud.
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Create and maintain reusable email templates for multiple business units and marketing teams.
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Support Salesforce Marketing Cloud integrations, API calls, CloudPages, and data extensions.
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Maintain and enhance the customer preference center, including supporting datasets and CloudPage functionality.
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Troubleshoot email campaigns, improve existing CRM processes, and optimize automation workflows.
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Maintain marketing reporting and recommend improvements to campaign performance tracking.
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Leverage emerging AI-assisted development tools to improve email template creation and operational efficiency.
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Document technical workflows and support knowledge transfer across the CRM team.
Requirements
Must-Haves:
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5–7+ years of experience in CRM, email marketing, marketing operations, or related roles.
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Extensive hands-on Salesforce Marketing Cloud experience, particularly Email Studio, template development, automation, and campaign execution.
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Strong HTML development skills with experience building email templates from scratch.
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Experience managing email campaign development, testing, QA, and deployment.
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Direct-to-consumer (DTC) email marketing experience.
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Knowledge of SFMC back-end functionality, including API integrations, CloudPages, and data extensions.
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Experience supporting high-volume email marketing campaigns and complex CRM workflows.
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Familiarity with creative development tools such as Figma, Photoshop, Dreamweaver, or similar platforms.
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Experience with email rendering and testing tools.
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Strong technical troubleshooting, communication, and cross-functional collaboration skills.
Nice-to-Haves:
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Experience with AI development tools such as Cursor or Claude.
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Proficiency with Litmus or similar email rendering platforms.
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Experience with Adobe Illustrator and additional creative design tools.
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Knowledge of Tableau or Power BI for reporting and analytics.
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Familiarity with Salesforce Marketing Cloud Next / Agentforce.
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Entertainment, media, or other large-scale consumer marketing experience.
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Experience supporting large enterprise organizations and substantial email audience volumes.
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Marketing strategy experience.
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Bachelor's degree preferred.
Benefits
Mondo offers eligible contract employees access to benefits, which may include medical, dental, and vision coverage. Eligibility, plan options, and employee costs are subject to applicable plan terms.
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