Tech Support Analyst
Washington, DC, 20036
Tech Support Analyst (Level 2)
Location: Washington, DC (100% Onsite)
Employment Type: Contract-to-Hire
Pay Rate: 30-44/hour
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Industry: Legal Services / Law Firm
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship
Position Overview
We are seeking an experienced Tech Support Analyst to join a leading international law firm in Washington, DC. This individual will provide Level 2/3 technical support to attorneys, partners, and professional staff in a fast-paced, client-focused environment.
The ideal candidate will have strong hands-on experience with Microsoft 365, Microsoft Intune, Windows 11, and enterprise desktop support, along with experience troubleshooting legal applications and delivering exceptional white-glove customer service.
This position requires excellent communication skills, strong troubleshooting abilities, and the ability to resolve complex technical issues independently.
Key Responsibilities
-
Provide Level 2/3 technical support for attorneys, executives, and professional staff, resolving escalated hardware, software, and application issues.
-
Support the full Microsoft 365 suite, including Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint.
-
Administer and troubleshoot Microsoft Intune, including device enrollment, configuration, application deployment, and endpoint compliance.
-
Support legal applications such as iManage, Kofax, Adobe Acrobat Pro, and other document management solutions.
-
Deliver white-glove desktop and application support to attorneys, partners, and VIP users.
-
Troubleshoot Windows 11 desktops, laptops, mobile devices, remote connectivity, and peripheral equipment.
-
Manage user accounts, permissions, and access rights through Active Directory and related identity management tools.
-
Monitor, manage, and resolve support tickets, ensuring timely resolution and accurate documentation.
-
Assist with software installations, system upgrades, device deployments, and application integrations.
-
Identify recurring technical issues, perform root cause analysis, and recommend long-term solutions.
-
Leverage AI-powered tools such as Microsoft Copilot, Harvey AI, or similar technologies to improve workflows and operational efficiency.
-
Maintain technical documentation, knowledge base articles, and standard operating procedures.
-
Collaborate with infrastructure, security, and application teams to resolve complex technical issues.
Required Qualifications
-
5+ years of IT support experience, including Level 2/3 desktop support and advanced troubleshooting.
-
Strong hands-on experience supporting Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
-
Experience with Microsoft Intune, including device management, configuration, deployment, and troubleshooting.
-
Experience supporting legal applications such as iManage, Kofax, and Adobe Acrobat Pro.
-
Familiarity with AI tools such as Microsoft Copilot, Harvey AI, or similar automation technologies.
-
Strong knowledge of Windows operating systems, Active Directory, and enterprise endpoint management.
-
Experience troubleshooting escalated tickets, software installations, hardware issues, and connectivity problems.
-
Excellent communication, customer service, and problem-solving skills.
-
Ability to provide professional, white-glove support to senior-level users.
-
Bachelor's degree required.
Preferred Qualifications
-
Previous IT support experience within a law firm or professional services environment.
-
Experience with Citrix, Zscaler, RSA, VPN technologies, and remote access solutions.
-
Knowledge of Microsoft Entra ID, endpoint security, and mobile device management.
-
Experience supporting iOS and Android devices.
-
Familiarity with legal document management systems and AI-driven legal technology.
-
Desktop Support Technician (Level 2)
Baltimore, MD, 21231
Job Title: Desktop Support Technician (Level 2) Location-Type: Onsite – Baltimore, MD (5 Days/Week) Work Hours: 40 Hours/Week Start Date Is: ASAP Duration: 6-Month Contract with Potential Extensions Compensation Range: $25–$30/hr W2 Benefits: Eligible ...
Date Posted: 11/14/2026 Recommended
-
IT Business Relationship Manager
Washington, DC, 20036
IT Business Relationship Manager Location: Washington, DC (Hybrid – 3–4 days onsite per week) Employment Type: Contract-to-Hire Contract Pay Rate: $70–$80/hour Salary Upon Conversion: $150,000–$160,000 annually Target Start Date: November 9, 2026 About...
Date Posted: 11/14/2026 Recommended
-
IT Technician
Walton, KY, 41094
Apply now: Desktop Support Technician (Second Shift), Onsite. Start date is ASAP for this Contract position. Job Title: Desktop Support Technician (Second Shift) Location-Type: Onsite- Richwood, KY Start Date: ASAP Duration: 6 month Contract Shift: 4pm...
Date Posted: 11/14/2026 Recommended
-
GTMM AI Solutions Engineer
Boston, MA, 02110
Apply now: GTM AI Solutions Engineer, location is Remote. The start date is ASAP for this 9-month contract position. Job Title: GTM AI Solutions Engineer Location-Type: Remote Start Date Is: ASAP Duration: 9 months Compensation Range: $50-$55/hour W2 B...
Date Posted: 11/14/2026 Recommended
-
Desktop Technician
Owings Mills, MD, 21117
Job Title: Desktop Technician Location-Type: Onsite – Owings Mills, MD Work Hours: 40 Hours/Week Start Date Is: ASAP Duration: 6-Month Contract with Potential Extensions Compensation Range: $25–$30/hr W2 Benefits: Eligible for Health, Dental, Vision, 4...
Date Posted: 11/14/2026 Recommended
-
IAM Engineer
Salem, NH, 03079
Apply now: IAM Engineer, Remote (East Coast). Start date is ASAP for this 6-month contract position with option to extend. Job Title: IAM Engineer Location: Remote - East Coast Only! Start Date: ASAP (within 2 weeks of offer) Duration: Contract, 6 mont...
Date Posted: 11/14/2026 Recommended
-
IT Operations & Support Associate
Denver, CO, 80202
Job Title: IT Operations & Support Associate Location-Type: Hybrid, 4 days onsite / 1 day remote, Denver, CO Start Date: ASAP (Target: 11/16) Duration: Contract, 6 months Compensation Range: $25-30/hr Benefits: Eligible for Health, Dental, Vision, and ...
Date Posted: 11/14/2026 Recommended
-
IT Security Analyst V
Racine, WI, 53403
Apply now: BeyondTrust Security Engineer, Remote. Start date is ASAP for this 6+ month contract position. Job Title: BeyondTrust Security Engineer Location-Type: Remote (CST core working hours) Start Date: ASAP Duration: Contract, 6+ months Compensatio...
Date Posted: 11/14/2026 Recommended
-
Associate, Network Engineering
Dallas, TX, 75201
Apply now: Network Staging Lab Engineer, location is Remote (Dallas–Fort Worth, TX area required). The start date is ASAP for this contract position. Job Title: Associate, Network Engineering Location-Type: Local Remote – Must Reside in the Dallas–Fort...
Date Posted: 11/14/2026 Recommended
-
IT Support Technician
Waterville, ME, 04901
Job Title: IT Support Technician Location: Waterville, ME (Fully Onsite) Duration: Full-Time Rate: 23-24/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship. Job...
Date Posted: 11/14/2026 Recommended
-
Engineer, Financial Systems
Washington, DC, 20036
Financial Systems Engineer Location: Remote (EST or CST working hours) Employment Type: Contract-to-Hire Contract Budget: $45–$55/hour Target Conversion Salary: $90-100k Start Date: November 2026 Benefits: Eligible for Health, Dental, Vision, 401K Must...
Date Posted: 11/14/2026 Recommended
-
AI Project Manager
Wilmington, DE, 19803
Apply now: AI Program & Project Manager, Remote. Start date is ASAP for this 6-12 month contract position. Job Title: AI Program & Project Manager Location-Type: Remote (travel up to 50% required, including potential international; primary travel hub i...
Date Posted: 11/14/2026 Recommended
-
IT Technician
Brownsburg, IN, 46112
Apply now: Desk Support - Night Shift, Onsite (Brownsburg, IN 46112 ). Start date is ASAP for this 6-month contract position. Job Title: Desk Support - Night Shift Hours: 7 PM - 3:30 AM EST Location-Type: Onsite - Brownsburg, IN 46112 Start Date: ASAP ...
Date Posted: 11/14/2026 Recommended
-
F&O Analyst
Philadelphia, PA, 19124
Apply now: F&O Support Analyst, Onsite - Philadelphia, PA. Start date is ASAP for this Contract-to-Hire position. Job Title: F&O Support Analyst Location-Type: Onsite, Philadelphia, PA Start Date: ASAP Duration: Contract-to-Hire, 2-3 months minimum Com...
Date Posted: 11/14/2026 Recommended
-
Epic Operational Database Administrator
Fort Washington, PA, 19034
Job Title: Epic Operational Database Administrator (ODBA) Location-Type: East Coast - 2 hours from Philadelphia, PA Start Date: Mid to late November Duration: 3-6 month Contract-to-Hire Compensation Range: $66-$77/hour on W2 Benefits: Eligible for Heal...
Date Posted: 11/14/2026 Recommended
-
Technical Project Manager
Needham, MA, 02494
Job Title: Technical Project Manager Location-Type: Onsite, Needham, MA Start Date: ASAP Duration: Contract 6 Months Compensation Range: $30-33/hr W2 Benefits: Eligible for Health, Dental, Vision, and 401K Visa Sponsorship: Not eligible for visa sponso...
Date Posted: 11/14/2026 Recommended
-
Senior Software Design Quality Engineer
Danvers, MA, 01923
Job Title: Senior Software Design Quality Engineer Start Date: ASAP Salary Range: $110,000 - $160,000/year Travel: Onsite 3 days per week in Danvers, MA Benefits: Eligible for Health, Dental, Vision, 401K, PTO Must be authorized to work in the U.S. Thi...
Date Posted: 11/14/2026 Recommended
-
Senior Data Warehouse Engineer
New York, NY, 10016
Job Title: Senior Data Warehouse Engineer Location-Type: Remote Start Date Is: ASAP Duration: (contract, perm, etc) 3-5 Month Contract Compensation Range: $82-95/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in th...
Date Posted: 11/14/2026 Recommended
-
Tech Lead / Architect, Service Cloud
Needham, MA, 02494
Job Title: Tech Lead / Architect, Service Cloud Location-Type: Hybrid, Needham, MA Start Date: 11/16/2026 Duration: Contract (6 months, 11/16/2026 - 5/15/2027) Compensation Range: $72-82/hr W2 Benefits: Eligible for Health, Dental, Vision, and 401K Vis...
Date Posted: 11/14/2026 Recommended
-
Lead Full Stack Engineer, Enterprise AI Platform
New York, NY, 10001
Job Title: Lead Full Stack Engineer, Enterprise AI Platform Location-Type: Hybrid NYC, NY Start Date Is: ASAP Duration: (contract, perm, etc) FTE Perm Compensation Range: $200-250k/yr bonus benefits Benefits: Eligible for Health, Dental, Vision, 401K, ...
Date Posted: 11/14/2026 Recommended
-
Project Manager
Owings Mills, MD, 21117
Job Title: Project Manager, Business Readiness Location-Type: Hybrid – Owings Mills, MD (Onsite Monday–Thursday) Must reside locally to Owings Mills, MD - relocation will not be considered at this time Start Date Is: ASAP Employment Type: 6-Month Contr...
Date Posted: 11/14/2026 Recommended
-
Principal Cloud Architect
Newtown Square, PA, 19073
Apply now: Principal Cloud Architect, location is Hybrid (Herndon, VA). The start date is ASAP for this contract-to-hire position. Job Title: Principal Cloud Architect Location-Type: Dulles Corner Blvd. Herndon, VA 20171 (Hybrid - 2–3 Days A Week Onsit...
Date Posted: 11/14/2026 Recommended
-
Software Engineer
New York, NY, 10154
Software Engineer – Python/SQL/AWS Location: New York, NY – Hybrid (3 days onsite at 345 Park Avenue) Employment Type: Ongoing Contract (2 years) Pay Rate: $75–$80/hr W2 Schedule: Monday–Friday, 40 hours/week Start Date: ASAP Benefits: Eligible for Hea...
Date Posted: 11/14/2026 Recommended
-
Technical Project Manager, Credit
New York, NC, 10022
Job Title: Senior Technical Project Manager Location-Type: Hybrid – New York, NY (3 days onsite / 2 days remote, subject to change) Start Date Is: ASAP Duration: 2 years (contract) Pay Rate: $60-80/hr W2 (based on experience) Benefits: Eligible for Hea...
Date Posted: 11/14/2026 Recommended
-
Marketing Manager
Washington DC, DC, 20005
Job Title: Marketing Manager Location-Type: Hybrid – Washington, DC (Onsite Tuesday–Thursday). Must reside locally to Washington, DC; relocation will not be considered at this time. Start Date Is: ASAP – November 16 or 23 Employment Type: 6-Month Contr...
Date Posted: 11/14/2026 Recommended
-
EMC Compliance Test Engineer
Wilmington, MA, 01887
Title: EMC Compliance Test Engineer Location: Wilmington, MA – 100% Onsite Duration: 4+ Month Contract (Strong Potential for Extension) Compensation: $45/hr -$57/hr, depending on experience Experience: 3–5 years preferred Benefits: Eligible for Health,...
Date Posted: 11/14/2026 Recommended
-
Staff Engineer
Centreville, VA, 20120
Staff Engineer / Senior Software Architect Company: Neumo Location: Remote (U.S.) | Minimal travel to Virginia (1-2 times a year) Employment: Full-Time, Permanent Salary: $150K–$195K Benefits: Eligible for Health, Dental, Vision, 401K, PTO Must be auth...
Date Posted: 11/14/2026 Recommended
-
Product Manager, MarTech/AI
Los Angeles, CA, 91361
Product Manager, MarTech (Contract) Overview We are seeking an experienced Product Manager with a strong MarTech background to support customer engagement and retention initiatives within a large-scale eCommerce environment. This individual will own ke...
Date Posted: 11/14/2026 Recommended
-
Project Engineer
Danvers, MA, 01923
Apply now: Project Engineer, Sustaining Engineering, location is Hybrid in Danvers, MA. The start date is ASAP for this 6 month contract position with potential to extend. Job Title: Project Engineer, Sustaining Engineering Location-Type: Hybrid – 3 da...
Date Posted: 11/14/2026 Recommended
-
Sr. Platform Engineer
Boulder, CO, 80302
Job Title: Sr. Platform Engineer Location-Type: Remote Start Date: ASAP Duration: Permanent Compensation Range: $150,000 - $170,000 Benefits: Medical, Telehealth, Dental, Vision, 401(k), Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), ...
Date Posted: 11/14/2026 Recommended