Configuration Analyst
Washington, DC, DC
Job Title: GuidingCare Configuration Analyst
Location-Type: Local Remote to Columbia, MD for occasional onsite days
Start Date Is: ASAP
Duration: 2 Month Contract until June 30th & expected to extend through next year
Compensation Range: $45-$58/hr W2
Job Description:
Support and maintain the client's legacy GuidingCare platform during an enterprise migration to Epic, providing production support, configuration updates, and workflow optimization.
Day-to-Day Responsibilities:
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Provide ongoing support and troubleshooting for legacy GuidingCare applications.
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Respond to user requests, resolve system issues, and implement corrective actions.
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Analyze clinical and business workflows; recommend improvements for care delivery and integration.
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Develop and maintain documentation, system procedures, and user guides.
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Partner with end users, IT teams, and vendors to ensure system stability and adherence to best practices.
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Support testing cycles, upgrades, enhancements, and new release validation.
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Generate reports and coordinate reporting requests across business units.
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Assist with data migration from legacy systems to newer platforms, ensuring data integrity.
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Participate in on-call rotations and provide off-hours support when required.
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Provide limited configuration updates (menus, letters, workflows) as needed.
Requirements:
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Must-Haves:
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7 years of GuidingCare experience.
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Hands-on experience supporting live/production environments (tickets, maintenance, enhancements, upgrades).
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5 years supporting healthcare system transitions (e.g., from legacy platforms to Epic).
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Familiarity with GuidingCare modules, letters, workflows, and admin-level configuration.
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Ability to build effective relationships with business associates and collaborate cross-functionally.
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Strong communication skills; comfortable participating in daily standups/huddles.
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Nice-to-Haves:
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Experience supporting health plan environments.
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Previous success as a primary or solo GuidingCare support resource.
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