IT Support Analyst
Burbank, CA
Position Title: Production Technician II (IT Support Analyst)
Location: Burbank, CA – Onsite Tues/Wed/Thurs
Duration: 6 Month Contract
Start Date: 4/1/26
Compensation: $36/hr W2
This position is eligible for medical, dental, vision, and 401(k).
Overview
A global gaming organization's IT Shared Services team is seeking an experienced IT Support Analyst to support studio operations in a fast-paced production environment. This contract role plays a key part in ensuring smooth day-to-day IT operations and delivering high-quality shared services support across multiple studio teams.
This is a dynamic, hands-on position ideal for someone who is self-motivated, customer-focused, and comfortable owning issues from intake through resolution.
Day-to-Day Responsibilities
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Provide onsite IT support for approximately 70 Windows and Mac workstations within a studio environment
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Troubleshoot desktop issues, Active Directory access, networking problems, and general system performance
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Support conference room technology, server rack maintenance, and assist with onsite infrastructure projects
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Deploy workstations and software; manage patching and security updates
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Create and maintain documentation and procedures for the local environment and broader IT support processes
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Administer SaaS platforms including Box, Aspera, Atlassian tools, AWS, Okta, Zoom, PagerDuty, Trello, and related systems
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Monitor and triage support tickets (Jira Service Desk or similar), prioritizing and resolving issues efficiently
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Coordinate onboarding for new hires, including workstation setup and account provisioning across platforms
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Manage Active Directory group membership and perform daily troubleshooting
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Partner with broader enterprise technology teams to escalate and resolve issues when needed
Must-Have Qualifications
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3 years of experience in IT support within a corporate environment
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Experience working in a Service Desk environment (Jira Service Desk or similar)
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Experience supporting Microsoft Windows, Windows Server, and macOS
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Experience with SCCM and JAMF
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SaaS administration experience, including identity management and vendor coordination
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Experience with automated OS/software deployment, antivirus management, and vulnerability remediation
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Working knowledge of scripting for task automation
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General understanding of TCP/IP, LAN & WAN networking fundamentals
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Mobile Device Management (MDM) experience
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Strong customer service mindset and communication skills
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Ability to work collaboratively in a team environment
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Bachelor's degree preferred
Nice to Have
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Experience supporting gaming, media, or entertainment production environments
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Experience working within large enterprise or global shared services models
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Exposure to cloud environments and infrastructure troubleshooting
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